Delete your Vaanga account

In the app

1. Open the Vaanga app (customer or driver) or the web app, and sign in with your number.
2. Go to Account.
3. Tap Delete account at the bottom and confirm.

If a ride is in progress or you have a confirmed hire that hasn't finished yet, the app asks you to finish or cancel it first.

Without the app

Email umahfoosahamed@gmail.com from any address, or call the hotline on 077 813 2025, and give the mobile number of your account. We'll confirm it is yours by calling or texting that number, and delete the account within 7 days.

What is deleted

• Your name, mobile number, emergency contact and preferences.
• For drivers: your NIC, home area and uploaded documents. Your vehicle is removed from Vaanga and its plate can be registered again. Unpaid plan fees are written off.
• Requests still waiting for quotes are cancelled. You are signed out of every Vaanga app.

What is kept

Records of past trips, hires, rentals and payments stay, but without your details: they show “Deleted user”. We keep them for accounting, disputes and safety. Nothing in them identifies you.

Signing up again

You can use the same number again later; it starts a new, empty account. Drivers need to register their vehicle and be approved again.